HAVING TROUBLE AND NEED SUPPORT? YOU’RE IN THE RIGHT PLACE

QUICK GUIDES TO GETTING YOU STARTED

1

DOWNLOAD

Download and Install the Garrett Updater

2

PLUG IN

Ensure your Apex device is adequately charged (at least two bars).

3

INSTALL AND GO

Follow the instructions on screen, install and go

HELP AND SUPPORT

Download Install Guides

Video Guides

It’s simple! This video shows the basic steps on how to update an ACE Apex using Windows 7 or new operating systems.

FAQ’s

Categories
  • PC with Windows 7 or newer operating system. An active Internet link Apex detector Apex micro-USB connection cable

  • Warranty on Garrett products is a period of time, as stated below, based upon original date of purchase of the Garrett detector. Installation/upgrading to a new software revision does not constitute a new start date for warranty period. (To register a new Garrett product, please visit the following link: https://garrett.com/sport/warranty-registration )

    Garrett Electronics, Inc. (“Garrett”) warrants that each piece of detection equipment manufactured by Garrett is protected by the following limited parts and labor warranty for a period of 24 (twenty-four) months from the date of purchase, with the following exception: the Sea Hunter Mk II, which is covered for a period of 12 (twelve) months from the date of purchase. During this 24-month period Garrett will inspect and evaluate all equipment returned to its authorized repair station or factory to determine if the equipment meets Garrett’s performance specifications. Garrett will repair or replace at no charge to the owner all parts determined faulty. This Warranty does not cover batteries nor any and all failures caused by abuse, tampering, theft, failure due to the weather, battery acid or other contaminants and equipment repairs made by an unauthorized party.

    THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING THE WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE BUYER ACKNOWLEDGES THAT ANY ORAL STATEMENTS ABOUT THE MERCHANDISE DESCRIBED IN THIS CONTRACT MADE BY SELLERS’ REPRESENTATIVES, IF ANY SUCH STATEMENTS THEYRE MADE, DO NOT CONSTITUTE WARRANTIES, SHALL NOT BE RELIED UPON BY THE BUYER, AND ARE NOT A PART OF THIS CONTRACT FOR SALE. THE ENTIRE CONTRACT IS EMBODIED IN THIS WRITING. THIS WRITING CONSTITUTES THE FINAL EXPRESSION OF THE PARTIES’ AGREEMENT AND IS A COMPLETE AND EXCLUSIVE STATEMENT OF THE TERMS OF THIS AGREEMENT.

    The parties agree that the Buyers’ sole and exclusive remedy against Seller shall be for the repair and replacement of defective parts. The Buyer agrees that no other remedy (including, but not limited to, incidental or consequential damages for lost sales, lost profits, injury to person or property) shall be available to him.

    Special Notice to Foreign Customers: Terms of this Warranty may vary depending on the country in which this equipment was purchased and delivered. Any claims based on this Warranty must be made to Garrett’s local representative or agent. Do not attempt to return any Garrett products to the factory in the United States without written authorization from Garrett’s local agent or representative.

  • Garrett’s website offers a wide variety of instructional videos that assist users with the basics of detector operation. Other info available on the site includes FAQs, a troubleshooting guide, and owner’s manuals. Our Customer Service staff can be reached during normal business hours via telephone or email to assist with software upgrades or general detector operation questions. Please visit the following link for complete contact information for Garrett Customer Service: https://garrett.com/contact